Leadership

I lead design by creating the conditions for teams and systems to succeed β€” at scale.

My leadership approach is grounded in clarity, trust, and long-term thinking. I focus on building strong design foundations, enabling cross-functional teams, and embedding accessibility and governance into how organizations operate β€” not as add-ons, but as defaults.

Leadership Philosophy

Design leadership is not about control.
It’s about decision clarity, shared ownership, and sustainable outcomes.

Empowered teams

Designers supported with systems, standards, and context β€” not micromanagement.

Shared Vision and Purpose

Clear goals and a strong sense of direction align teams toward long-term impact and mission.

Accessibility as responsibility

Inclusive outcomes are a leadership obligation, not a specialist task.

Progress over perfection

Shipping responsibly, learning continuously, and evolving systems intentionally.

Trust through transparency

Open communication, visible decisions, and shared understanding across roles.

Clarity over consensus

Clear decision ownership, documented rationale, and explicit trade-offs.

Leadership in Practice

I’ve led and advised design work in environments defined by:

Legacy systems and technical constraints

Regulatory and compliance requirements

icon centralize

Cross-disciplinary tension (design, engineering, science, policy)

High public and organizational accountability

My role often sits at the intersection of strategy, execution, and enablement β€” translating complexity into systems teams can actually use.

Team & Organizational Impact

Building and enabling design teams

  • Supported designers through clear operating models and design system adoption
  • Mentored senior and mid-level designers in systems thinking and accessibility
  • Established shared standards to reduce friction and design debt

Influencing beyond design

  • Partnered closely with engineering, product, policy, and leadership
  • Advocated for accessibility and usability in decision-making forums
  • Used data, prototypes, and benchmarks to resolve conflict and build alignment

Designing for scale

  • Led work on national platforms and global digital services
  • Designed systems intended to outlive teams and individuals
  • Focused on repeatability, governance, and long-term maintainability

Collaboration & Decision-Making

Great outcomes come from strong partnerships, not silos.

I work best in environments where:

Designers are involved early, not after decisions are made

Trade-offs are explicit and documented

Teams share accountability for outcomes, not just outputs

My approach emphasizes:

Early alignment on goals and constraints

Continuous feedback loops

Respect for domain expertise

Mentorship & Enablement

Leadership includes growing others.

I mentor designers by helping them:

Think systemically, not just tactically

Navigate ambiguity and organizational complexity

Build confidence in decision-making and communication

Understand accessibility as a core design skill

Design Culture

Beyond delivery, I care deeply about how design shows up inside organizations.

I’ve contributed to:

  • Establishing shared design principles and practices

  • Creating documentation and tools that scale design quality

  • Normalizing accessibility, research, and testing as everyday work

  • Shifting design from service function to strategic partner

Claudia with Product Team YPO