monitor with sectorial dialogues portal on screen

🕰️ Warning: vintage pixels ahead. This was 2012, and yet—accessible, scalable, and way ahead of its time.

EU–Brazil Sectorial Dialogues

Strengthening Strategic Partnerships Through Digital Collaboration

The EU–Brazil Strategic Partnership, launched in 2007, created a high-level framework for cooperation across more than 30 sectors — from agriculture and aviation to energy, health, education, and defense.

To support this unprecedented exchange of expertise, the Sector Dialogues Support Project was established by Brazil’s Ministry of Planning and the EU Delegation in Brazil, with technical support from CESO, a European consultancy.

What was missing? A centralized, accessible, and scalable digital platform to manage all meetings, missions, reports, materials, and outcomes from these cross-continental dialogues.

Role

Designer Expert

Timeline

2 years

Team

Designer Expert  (me), 1 Jr. Designer, 2 Developers, 1 Systems Analyst, and multiple stakeholders.

Monitor

My Role

As Designer Expert and Front-End Developer, I was contracted through CESO CI Portugal to lead the user experience design and implementation of the platform’s public-facing component.

This platform wasn’t just informational — it was a diplomatic infrastructure for knowledge, planning, and policy.

UX strategy, wireframes, and full interface design

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Front-end development (HTML, CSS, JS)

Navigation and content architecture for 30+ sectors

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Structuring a bilingual knowledge repository (Portuguese/English)

Designing admin flows for booking logistics and uploading mission materials

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Collaborating with stakeholders from Brazil’s federal government, CESO, and the EU

Challenge. Insights. The Idea.

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Multisector Content, Fragmented and Unstructured

Each Sector Dialogue generated a stream of documents, presentations, events, and logistical records — with no unified system for access or storage.
I designed an intelligent taxonomy and filtering system, enabling users to easily browse by sector, document type, or mission.

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Bilingual, Multicultural User Base

The platform served both Brazilian and European stakeholders, requiring language flexibility and diplomatic neutrality in tone.
I implemented a seamless bilingual UI, ensuring content parity in both Portuguese and English while maintaining clarity and ease of use.

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Mission Management & Travel Logistics

Organizing travel, hotels, flights, and conferences for international experts had been decentralized and error-prone.
I designed admin tools for internal teams to manage bookings, schedules, and supporting documents — improving transparency and coordination.

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Archiving & Discoverability

Reports and insights risked being forgotten in silos after publication.
I developed a structured knowledge base with advanced search and sector-based filters — turning the platform into a long-term institutional memory.

Empathy. Insight. Action.

Stakeholder Alignment

Held working sessions with CESO, EU representatives, and Brazilian ministry staff to uncover needs and constraints.

Persona Development & Journey Mapping

Defined key user types: policy makers, expert consultants, admin staff, and the public. Mapped their goals to inform navigation and IA.

Prototyping & Front-End Build

Designed high-fidelity screens with clean, accessible layouts and modular components.
Developed the front-end architecture using semantic HTML/CSS/JS for responsiveness and clarity.

Testing & Content Governance

Ran internal tests with real stakeholders and trained admin staff to manage updates and missions independently.

Results. Reach. Recognition.

55,053

unique users

125% Growth

in usage after launch

244,886

total sessions on the first year

Institutional Visibility

Longevity

Remained actively used for over 6 years after launch — a testament to its usability, structure, and institutional value

Final Thoughts

This wasn’t just a project about documents and dashboards — it was about making international diplomacy work better through thoughtful design.

By balancing complexity with usability, multilingual content with clarity, and policy with empathy, we built a platform that helped shape how nations collaborate across borders.

And yes — the interface may look vintage today, but it was accessible, scalable, and forward-thinking long before that was the norm.

Claudia at IBM Dublin, Ireland
Claudia drinking coffee in Seattle

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