Hello, BC Gov Team!
I am Claudia Kich,
a Senior UX/UI Designer
working at the intersection of strategy, execution, and enablement.
Claudia at her home office

Work Journey

20+ years designing systems that scale across government, banking and global organizations.

Based in Vancouver, BC, Canada. Experience across Brazil, Australia, Europe and North America.

Bank of Brazil

2003 – 2006 🇧🇷

Bank of Brazil

Web Designer
90,000 employees - 100M downloads on Google Play

Australia

2009 – 2010 🇦🇺

Australia

Web Dev Coordinator
Created a variety of websites as a freelancer and worked at Local Government of New South Wales.

Brazil’s General Attorney Agency

2010 🇧🇷

Brazil's General Attorney Agency

Senior Designer
Worked on their portal agu.gov.br redesign needs.

Sectorial Dialogues EU-Brazil

2011 – 2013 🇧🇷🇵🇹

Sectorial Dialogues EU-Brazil

Senior Designer Consultant
Created visual guidelines for the internal system, designed and coded sectordialogues.org portal (0→1).

Brazil's Justice Palace

2013 – 2014 🇧🇷

Brazil's Justice Palace

Senior Designer
Implemented, tested and improved the new visual guide for all Brazil's Federal Institutions (0→1).

Brazil's Health Regulatory Agency

2014 🇧🇷 🇺🇸

Pan American Health Organization (2x)

Senior Web Designer
Created a hot site for Patient Safety and improved services for health professionals (0→1).

Bank of Brazil

2015 – 2016 🇧🇷

Bank of Brazil (2x)

Senior Designer
Worked on the redesign of their intranet, internet and mobile app team.

World Meteorological Organization

2016 – 2018 🇨🇭🇧🇷

World Meteorological Organization

Senior UX Designer
Modernized Brazil’s Meteorological Institute portal, unified four monitoring systems, redesigned intranet and email tool.

Canada – Brazen Bull & HSBC

2018 – 2021 🇨🇦

Senior Designer
Worked 2.5 years at Brazen Bull (responsive websites & design artifacts). Contractor for HSBC.

YPO USA

2022 – 2025 🇺🇸

YPO.org

Senior UX/UI Designer
Designed Forum Hub, Advanced Member Search, Member Profile, Communities Portal. Leading Design System initiative across 9 platforms (0 → 1).

Operationalizing Accessibility

Tailored to the reality of the team, the service, and the organization

Standards & Guidelines

Audits

Design Artifacts

Team Capabilities

Standards & Guidelines

Turning WCAG into actionable guidance for teams

Practical and Actionable

Clear, usable guidance that teams can apply directly in their day-to-day work

Clear Ownership and Accountability

Defined responsibilities across roles to ensure accessibility is consistently applied and maintained

Integrated into Delivery Workflow

Embedded into design, development, and QA processes to reduce rework and ensure consistency

Accessibility Hub

Quick wins

High-impact fixes teams can apply immediately to improve accessibility.

Role-based checklists

Clear, actionable checklists tailored for design, development, QA, and leadership.

Tools and testing

Recommended tools and methods for auditing, testing, and validating.

Patterns and references

Reusable patterns and examples aligned with WCAG and real implementation.

Shared Responsibility

Accessibility isn’t owned by one team.
Everyone who creates, reviews, or approves digital work plays a role.

Designer

  • Accessible components
  • Layout and interaction
  • Color and contrast

Developer

  • Code structure
  • Keyboard behavior
  • ARIA usage

QA

  • Structured testing
  • Manual validation
  • WCAG criteria

Leader

  • Prioritization
  • Resource alignment
  • Decision making

Tailored To The Client's Needs

Adapting the implementation to fit the tools, maturity, and priorities of each team

Adapt to Tools

Simplify Workflows

Strengthen Governance

Focus on Key Patterns

Figma
Storybook
Confluence

Accessbility Audits

Auditing real user experiences to support informed decisions

WCAG Mapping

Severity Assessment

User Impact

Brazil's Weather Agency

Reducing cognitive load to ensure critical access during crisis

Old INMET Portal Preview

Before

New INMET Portal Preview

After

Audit Focus Areas

Design system
maturity

Service
completion

Content
publishing

Design Artifacts

Monitor

Prototype - YPO

Simulated prototype created for demonstration purposes due to NDA constraints. Figma file here.

Team Enablement

Enabling teams to deliver accessible experiences independently

Workshops

Hands-on sessions to build shared understanding and practical skills

Office Hours

Ongoing support to unblock teams and reinforce best practices

Learning Materials

Short videos, plain-language guidance, and real examples for fast adoption

Async Guidance

Accessible, self-serve guidance embedded into daily workflows

Embedded documentation

Training and support resources

My goal is to make accessibility practical, scalable, and sustainable so that teams can deliver inclusive services with confidence.

Ready to help the BC Government lead in inclusive design. Let’s discuss how we can scale these practices together.

Email

Linkedin

Portfolio