Design system
maturity
Hello, BC Gov Team!
I am Claudia Kich,
a Senior UX/UI Designer
I am Claudia Kich,
a Senior UX/UI Designer
working at the intersection of strategy, execution, and enablement.
Work Journey
20+ years designing systems that scale across government, banking and global organizations.
Based in Vancouver, BC, Canada. Experience across Brazil, Australia, Europe and North America.
2003 – 2006 🇧🇷
Bank of Brazil
Web Designer
90,000 employees - 100M downloads on Google Play
2009 – 2010 🇦🇺
Australia
Web Dev Coordinator
Created a variety of websites as a freelancer and worked at Local Government of New South Wales.
2010 🇧🇷
Brazil's General Attorney Agency
Senior Designer
Worked on their portal agu.gov.br redesign needs.
2011 – 2013 🇧🇷🇵🇹
Sectorial Dialogues EU-Brazil
Senior Designer Consultant
Created visual guidelines for the internal system, designed and coded sectordialogues.org portal (0→1).
2013 – 2014 🇧🇷
Brazil's Justice Palace
Senior Designer
Implemented, tested and improved the new visual guide for all Brazil's Federal Institutions (0→1).
2014 🇧🇷 🇺🇸
Pan American Health Organization (2x)
Senior Web Designer
Created a hot site for Patient Safety and improved services for health professionals (0→1).
2015 – 2016 🇧🇷
Bank of Brazil (2x)
Senior Designer
Worked on the redesign of their intranet, internet and mobile app team.
2016 – 2018 🇨🇭🇧🇷
World Meteorological Organization
Senior UX Designer
Modernized Brazil’s Meteorological Institute portal, unified four monitoring systems, redesigned intranet and email tool.
2018 – 2021 🇨🇦
Senior Designer
Worked 2.5 years at Brazen Bull (responsive websites & design artifacts). Contractor for HSBC.
2022 – 2025 🇺🇸
YPO.org
Senior UX/UI Designer
Designed Forum Hub, Advanced Member Search, Member Profile, Communities Portal. Leading Design System initiative across 9 platforms (0 → 1).
Operationalizing Accessibility
Tailored to the reality of the team, the service, and the organization
Standards & Guidelines
Audits
Design Artifacts
Team Capabilities
Standards & Guidelines
Turning WCAG into actionable guidance for teams
Practical and Actionable
Clear, usable guidance that teams can apply directly in their day-to-day work
Clear Ownership and Accountability
Defined responsibilities across roles to ensure accessibility is consistently applied and maintained
Integrated into Delivery Workflow
Embedded into design, development, and QA processes to reduce rework and ensure consistency
Accessibility Hub
Quick wins
High-impact fixes teams can apply immediately to improve accessibility.
Role-based checklists
Clear, actionable checklists tailored for design, development, QA, and leadership.
Tools and testing
Recommended tools and methods for auditing, testing, and validating.
Patterns and references
Reusable patterns and examples aligned with WCAG and real implementation.
Shared Responsibility
Accessibility isn’t owned by one team.
Everyone who creates, reviews, or approves digital work plays a role.
Designer
- Accessible components
- Layout and interaction
- Color and contrast
Developer
- Code structure
- Keyboard behavior
- ARIA usage
QA
- Structured testing
- Manual validation
- WCAG criteria
Leader
- Prioritization
- Resource alignment
- Decision making
Accessbility Audits
Auditing real user experiences to support informed decisions
WCAG Mapping
Severity Assessment
User Impact
Brazil's Weather Agency
Reducing cognitive load to ensure critical access during crisis
Before
After
Audit Focus Areas
Design system
Service
completion
Content
publishing
Design Artifacts
Prototype - YPO
Simulated prototype created for demonstration purposes due to NDA constraints. Figma file here.
Team Enablement
Enabling teams to deliver accessible experiences independently
Workshops
Hands-on sessions to build shared understanding and practical skills
Office Hours
Ongoing support to unblock teams and reinforce best practices
Learning Materials
Short videos, plain-language guidance, and real examples for fast adoption
Async Guidance
Accessible, self-serve guidance embedded into daily workflows
Embedded documentation
Training and support resources
Tailored To The Client's Needs
Adapting the implementation to fit the tools, maturity, and priorities of each team
Adapt to Tools
Simplify Workflows
Strengthen Governance
Focus on Key Patterns
